User Terms -

Users are requested to carefully read the Terms of Use before using the Platform or registering on the Platform or accessing any material or information through the Platform. Through the continued use of the Platform, or accepting these Terms of Use at the time of creating an Account, Users accept these Terms of Use and agree to be legally bound by the same. Notwithstanding the generality of the foregoing, SPEED SERVICES shall intimate the Users regarding any changes to these Terms of Use annually.

Use of and access to the Platform is offered to Users upon the condition of acceptance of all the terms, conditions and notices contained in these Terms of Use and Privacy Policy, along with any amendments made by SPEED SERVICES at its sole discretion and posted on the Platform from time to time and subject to the above, SPEED SERVICES grants Users a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform and the SPEED SERVICES.

Eligibility:

• The Platform, and by extension, the SPEED SERVICES, are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by SPEEDSERVICES from accessing the Platform for any reason whatsoever. Users represent that they are of legal age to form a binding contract and are not a person barred from receiving, using, availing or accessing the Platform, and by extension, the SPEED SERVICES under applicable law.  

• SPEED SERVICES reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without any reasons for doing so.

• Users shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, Users are prohibited from selling, trading, or otherwise transferring their Account to another party or impersonating any other person for the purpose of creating an Account with the Platform.

Registration:

• Subject to the acceptance of all the terms, conditions and notices contained in these Terms of Use and Privacy Policy, along with any amendments made by SPEED SERVICES at its sole discretion and posted on the Platform from time to time and subject to the Users’ registration on the Platform through the creation of an Account (as defined below), Users are granted a personal, non-exclusive, non-transferrable, and limited right to access the Platform, avail the SPEED SERVICES Services and connect with Merchants and Delivery Partners on the Platform. A User’s ability to continue using the Platform and SPEED SERVICES Services is subject to their continued maintenance of an Account on the Platform.

• In order to use the Platform and avail the SPEED SERVICES Services, Users will have to register on the Platform and create an account with a unique user identity and password (“Account”). Users will be required to enter their personal information including their name, contact details, email address and valid phone number while registering an Account. As part of the registration, Users may be required to undertake a verification process to verify the information provided.

• Users agree and accept that the information provided by the User for the creation of their Account is complete, true, accurate and up-to-date. In the event of any change to such information, Users are required to immediately update their Account information. Users acknowledge and accept that SPEED SERVICES has not independently verified the information and SPEED SERVICES shall in no way be responsible or liable for the accuracy or completeness of any information provided by Users. If Users provide any information that is untrue, inaccurate, not current or incomplete, or SPEED SERVICES has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, SPEED SERVICES reserves the right to suspend or terminate the respective User Account and refuse any and all current or future use of the Platform (or any portion thereof) through such User Account, at any time.

• Users are responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur through their Account. Users agree to (i) immediately notify SPEED SERVICES of any unauthorized use of their Account, related information or any other breach of security, and (ii) ensure that they exit from their Account at the end of each session. SPEED SERVICES cannot and will not be liable for any loss or damage arising from User failure to comply with this provision. Users may be held liable for losses incurred by SPEED SERVICES or any other User of or visitor to the Platform due to authorized or unauthorized use of their Account as a result of User failure in keeping their Account information secure and confidential. Use of another User’s Account information is expressly prohibited.

• SPEED SERVICES shall use User location-based information that is captured by SPEED SERVICES through the global positioning system when they use their mobile device or computer to request a SPEED SERVICES Service on the Platform. Such location based information shall be used by SPEED SERVICES only to facilitate and improve the SPEED SERVICES Services being offered to Users.

• In the case where the Platform is unable to establish a unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. SPEED SERVICES reserves the full discretion to suspend a User's Account in the above event and does not have the obligation/liability to share any Account information whatsoever.

Delete Account:

Check the information when you remove the account,You can get complete information like wallet amount, loyalty points, order history etc. The data will be completely removed from our data base.Speed services are no liability for this, check carefully for that

It will remove your all information (Payments, Information etc..).Speed services are no help for this, check carefully for that

SPEED SERVICES:

- The Platform provides Users with the following services (collectively, the “SPEED SERVICES”):

• It facilitates Users to connect with Merchants and Delivery Partners to view and purchase products listed on the Platform by Tied Up Merchants (the “Items”) and thereafter allows Users to have the purchased Items delivered through Delivery Partners (“Purchase Services”);

• It facilitates Users to purchase products from Non-tied up Merchants and get the same delivered through the Delivery Partners (“Delivery Services”);

• It facilitates Users to have packages picked up- and dropped off from 1 (one) location to the other through Delivery Partners (“PND Services”);

- SPEED SERVICES may, at its absolute sole discretion, add, modify, upgrade, extend or withdraw any of the SPEED SERVICES Services listed above from time to time, and at its sole discretion. SPEED SERVICES does not provide any guarantee that the SPEED SERVICES Services will be made available to Users at all times.

- Users hereby agree and acknowledge that SPEED SERVICES is only a marketplace, and as such, only acts as a facilitator between Users, Merchants and/or Delivery Partners (as the case maybe) in order to initiate transactions with said merchants and/or Delivery Partners. Users hereby agree and acknowledge that SPEED SERVICES is not a party to any of the transactions that are initiated between Users, Merchants and/or Delivery Partners through the Platform and SPEED SERVICES shall not be liable in any manner or incur any liability with respect to the Items/services/products offered and/or performed by the Merchants or the Delivery Partners, as the case may be. Further, Users hereby agree and acknowledge that SPEED SERVICES shall not be liable for the conduct, acts and/or omissions of the Merchants (including their employees and consultants) and Delivery Partners in the course of providing their Items/services/products to Users, or for any loss or damage to Users as a consequence of or in relation to the Items/services/products being provided by the Merchants and/or the Delivery Partners, as the case may be.

- Users hereby acknowledge that SPEED SERVICES shall not be liable for any damages of any kind arising from their use of the SPEED SERVICES Services, including, but not limited to direct, indirect, incidental, punitive, special, exemplary or consequential damages.

-  When required by SPEED SERVICES or under applicable law, Users agree to provide as much information as possible on the Platform with respect to the Items or SPEED SERVICES Services sought to be purchased or avail on the Platform. SPEED SERVICES shall be entitled at any time without giving any reason, to terminate User requests for any SPEED SERVICES Service, provided however that SPEED SERVICES shall make best efforts where prudent to inform Users regarding such cancellations and the reasons for the same.

- Users hereby agree that SPEED SERVICES shall not be liable for any conduct or misbehaviour or actions of Delivery Partner with respect to any transactions initiated on the Platform. Further, Users agree that SPEED SERVICES has no control over the Items provided by the Merchants and therefore, SPEED SERVICES shall not incur any liability with respect to such Items.

- The Products/services displayed on the Platform are dependent on the availability of Merchants and Delivery Partners at the time of the transaction.

- SPEED SERVICES will not perform any SPEED SERVICES Services that may result in any act that is immoral/unethical/unlawful/banned either under applicable law, SPEED SERVICES Policies (defined below) or at the sole discretion of SPEED SERVICES. SPEED SERVICES may also refuse to perform any task on the grounds that such task is prohibited under any contract to which SPEED SERVICES is a party.

- Users understand and acknowledge that SPEED SERVICES by itself does not sell or provide any Items. SPEED SERVICES is not responsible for the quality, merchantability or fitness of the Items. Accordingly, in the event of any grievances arising from the transaction initiated by Users on the Platform pertaining to purchase or sale of any product from any Merchant, Users may contact SPEED SERVICES support for routing your grievances to the Merchant through the Platform.

- Users shall intimate any complaints with respect to any SPEED SERVICES Services within 24 (twenty four) hours of using such SPEED SERVICES Services.

SPEED SERVICES Services cannot be initiated for item(s) which are illegal, hazardous, dangerous, or otherwise restricted or constitute items which are prohibited by any statute or law or regulation. Such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages (except as specifically provided) or any intoxicant or narcotics and psychotropic substances.

Payment Terms:

- Users shall pay such amount indicated on the Platform with respect to the SPEED SERVICES Services availed. Users may be charged a separate service fee (“Service Fees”). The Service Fees shall be paid prior to availing any of the respective SPEED SERVICES Services.

- Users agree that SPEED SERVICES may use certain third-party vendors and service providers, including payment gateways, to process the payments made by Users on the Platform.

- Where enabled by the respective Merchant, Users may pay for the respective SPEED SERVICES Services through ‘Cash on Delivery’. Users understand and acknowledge that Delivery Partners may not have exact change during the time of payment, and as such, it shall be the Users responsibility to ensure that they provide the exact amount for the SPEED SERVICES Services as indicated on the Platform.

User Generated Content:

- Users agree that: (i) after completion of a transaction on the Platform, the Platform will prompt the User with an option to provide a rating and/or comments about the Delivery Partner (with respect to the services performed by the Delivery Partner) and Merchants (with respect to the Items sold/provided by them) (the “User Content”); and (ii) the Delivery Partner and the Tied-Up Merchants may also be prompted to rate the User on the Platform. Based upon such Delivery Partner and Merchant ratings, User rating scoreson the Platform will be determined and displayed.

- SPEED SERVICES and its affiliates reserve the right to use, share and display User Content in any manner in connection with the business of SPEED SERVICES and its affiliates, including on the Platform, without attribution to or approval of Users and Users hereby consent to the same. SPEED SERVICES and its affiliates reserve the right to edit or remove User Content in the event that such User Content include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or SPEED SERVICES Policies or its affiliates’ content policies.