SPEED SERVICES may cancel transactions initiated by Users on the Platform, on the instructions of the Merchants/Delivery Partners, if :
The designated address provided by Users is outside the service zone of the Merchant/Delivery Partner.
There is no User response via phone or any other communication channel at the time of confirmation of the order booking.
The transaction involves supply/delivery/purchase of any material good that is illegal, offensive or violative of the Terms of Use.
The User is not physically present or is unreachable once the Delivery Partner reaches the designated delivery location, for a period in excess of fifteen (15) minutes.
Information, instructions and authorisations provided by Users are not complete or sufficient to execute the transaction.
If any Merchant’s outlet is closed.
If a Delivery Partner is not available to perform the services.
If any Item or product is not in stock with the Merchant.
If the transaction cannot be completed for reasons not in control of SPEED SERVICES.
- Users shall only be able to claim refunds for transactions initiated if they have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in accordance therein, Users shall be eligible to get the refund in the following circumstances:
The package has been tampered or damaged at the time of delivery, as determined by SPEED SERVICES basis the parameters established by SPEED SERVICES in its sole discretion.
If the wrong Item has been delivered to Users, which does not match with the Item for which the Users had initiated a transaction on the Platform, provided however, that such change in Item was not previously communicated to the User.
SPEED SERVICES has cancelled the order because of any reason mentioned above.
